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Hive >> mail # user >> Special characters in web log file causing issues

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Special characters in web log file causing issues

Hi ,
The log file that I am trying to load throuh Hive has some special characters 
The field is shown below and the special characters ¿¿are also shown.
     Shockwave Flash
    in;Motive ManagementPlug-in;Google Update;Java(TM)Platform SE 7U21;McAfee SiteAdvisor;McAfee Virtual Technician;Windows     Live¿¿ Photo Gallery;McAfee SecurityCenter;Silverlig
The above is causing the record to be terminated and loading another line.  How can I avoid this type of issues and how to load the proper data ? Any suggestions please.
Raj;Chrome Remote Desktop Viewer;NativeClient;Chrome PDF Viewer;Adobe Acrobat;Microsoft Office 2010;Motive Plug-